Resident Resources

Welcome Home!
We’re so happy you’ve chosen to call one of our properties home! We’re excited to have you as a resident and want to make your move-in process as smooth as possible.

Your Resident Portal: FolioSpace
FolioSpace will be your main point of contact for everything related to your lease. If you rented directly through Chief Asset Management, sign in using the same email address you used during the application process.

In FolioSpace, you can:

• Pay rent and manage payments
• Submit and track maintenance requests
• Message our team
• Access your lease and other important documents

Please make sure your account is set up before move-in!

Important Move-In Reminders

• Proof of Funds Required: We cannot provide access to the property until your move-in funds have been received and verified.
• Payment Deadline: Please make sure your move-in funds are paid through FolioSpace at least one week before your lease start date. If payment has not been completed by then, you will need to bring a cashier’s check to our office before access can be provided.
• Move-In Instructions: Your move-in and access instructions will be emailed to you the morning of your lease start date. Please keep an eye on your inbox!

We’re Here to Help!
We want your move-in experience to be as easy and stress-free as possible. If you have questions or need assistance, please reach out to us through FolioSpace so our team can help.

Welcome home! We’re happy to have you with Chief Asset Management.

When is rent due? Rent is due on the first day of the month, unless your lease agreement says otherwise.

Are there late fees? Yes. Please refer to your lease agreement for the specific late fee amount.

How do I pay rent? All rent payments are made online through the FolioSpace resident portal, where you can also set up autopay and view your payment history. If you have trouble paying online, try enabling cookies in your browser; if that doesn't fix it, send us a message through FolioSpace.

Submit all service requests through the FolioSpace resident portal. Include the location of the issue, the type of issue (plumbing, appliance, pest control, etc.), and a complete description of the problem. Photos and videos lead to faster, more accurate service.

Our goal is to make sure your home is well cared for, and we’re always happy to help! We do our best to accommodate your schedule when possible, but management and authorized vendors may need to enter your unit to complete repairs or inspections. Please keep in mind that access restrictions or denied entry may delay repairs and could result in additional fees, where applicable under your lease. Thank you for working with us so we can take care of your home as quickly and smoothly as possible!

For questions about your account, your home, or your lease, send us a message through the FolioSpace resident portal. Using FolioSpace keeps all of your communication with our team in one place.

If you have a concern about a neighbor (such as noise), send a message through the FolioSpace resident portal describing the issue. To help us act quickly, include audio or video recordings documenting the date(s) and time(s). If you feel there is a safety concern, please contact your local police department.

We provide exterior pest control treatments. Residents are responsible for interior pest control. If you notice pests inside your unit, please submit a maintenance request through FolioSpace and include photos, if possible. We will forward the information to the pest control company to help determine the appropriate treatment, as some situations may have exceptions.

Your lease and other documents are available in the FolioSpace resident portal. If you can't find what you need, send us a request through FolioSpace.

You will receive a 30-day notice of any changes to your lease, including rent increases or new annual fees.

If you have a question or disagreement about your security deposit disbursement after move-out, please submit it using our Security Deposit Dispute Form. All deposit disputes must be submitted through this form.