Residents

Handled with care

As a full-service property management company, we operate on the single belief that all properties should be managed with the utmost care and detail. That means handling everything you'd expect from a traditional property manager—like maintenance requests, finding well-qualified tenants, and collecting rent.

Resident Information & FAQs

 

  • If you’re a new resident and you rented directly with Chief Asset Management you can use the email and password that you used during the application process to access your resident account. The Resident Portal will allow you to pay your rent, create and monitor service requests, and ask any questions about your account or rental unit.

  • When is rent due?

    Rent is due on the first day of the month, unless your lease agreement dictates otherwise.

    Are there late fees?

    Yes, there is a late fee. Please refer to your lease agreement for specific information on the late fee amount.

    Can I pay my rent online?

    Yes, this is preferred. If you already have an account set up in our Resident Portal, you can log in and pay at your convenience.

    If you are unable to pay your rent online, please try enabling cookies on your browser. If this does not solve your problem, please submit a support request using the online Resident Portal.

  • You can submit a service request by using the online Resident Portal. You will need to provide details on the location of the issue, the type of issue (plumbing, appliance, pest control, etc.) and a complete description of the problem. Detailed descriptions that include photos and/or videos will lead to faster, more accurate service.

  • If your neighbor is too loud, you can send a general support message via the online Resident Portal describing your concern.

    In order to increase the likelihood of swift action, please submit audio or video recording(s) documenting the date(s) and time(s) of the issue. If you feel there is a safety concern, please contact your local police department.

  • To report pest issues in your apartment, submit a service request via the online Resident Portal with details of the issue. Providing thorough details and attaching relevant photos or videos will increase the likelihood of a fast and efficient solution.

  • To obtain a copy of your current lease, please submit a request through the Residential Portal.

  • You will receive a 30-day notice if there are any changes to your lease, including monthly rent increases, new annual local rent board fees, etc.

 

Resident Portal